Orders sent to countries outside Chile may incur customs duties and taxes.

Responsibility for any customs duties, taxes, or other fees that may be imposed, rests with the customer.


In rare circumstances, technical discrepancies occur within the online store.

In the event that an item sold out is purchased, you will be notified by email as soon as we are informed and given a refund or a preferred resolution.

Return and refund policy

We offer reimbursement if the garment is defective and irreparable, or if an alternative size in the same style is not available for exchange.

Contact to help you.

All items for change must be returned within 90 days after the date of the email confirming your dispatch.

Articles must be in original and unused condition.

Locoló does not cover return shipping costs; This cost is borne by the customer.

Locoló is not responsible for the loss of returned garments.